Shipping policy

Shipping Policy

Effective Date: 26 Feb 2026
The Coconut Streetwear

Thank you for shopping with The Coconut Streetwear 🥥✨
We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Orders placed after business hours will be processed the next working day.

  • During high-demand periods (drops, sales, holidays), processing times may be slightly delayed.

Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Time

Estimated delivery timelines:

  • Domestic Shipping: 2–5 business days

  • International Shipping: 7–15 business days (depending on location)

Delivery times are estimates and may vary due to courier delays, weather conditions, or customs clearance.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Selected shipping method

Any promotional free shipping offers will be clearly mentioned on the website.

Please note: Original shipping charges are non-refundable.

4. International Shipping 🌍

We ship internationally to selected countries.

Important:

  • Customers are responsible for customs duties, taxes, and import fees.

  • Customs charges vary by country and are outside of our control.

  • Delivery timelines may be extended due to customs processing.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking updates to appear in the courier system.

6. Incorrect Address

Customers are responsible for providing the correct shipping address.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.

  • Additional shipping charges may apply for re-delivery.

7. Lost or Stolen Packages

If tracking shows “Delivered” but you have not received your package:

  • Please check with neighbors or your local courier.

  • Contact us within 48 hours of delivery notification.

If shipping protection was purchased:

  • We will reship the order or provide a refund.

If shipping protection was not purchased:

  • Refund will be issued as store credit.

8. Delays Beyond Our Control

We are not responsible for shipping delays caused by:

  • Courier disruptions

  • Natural disasters

  • Customs delays

  • Incorrect address provided by customer

9. Contact Us

For shipping-related questions:

📧 thecoconutstreetwear@gmail.com
Support Hours: Monday – Saturday | 10 AM – 6 PM

We aim to respond within 24–48 business hours.